Our Support
5-Year
Standard warranty
Coverage on HS DETECTION equipment, including X-Ray generators and components.
24/7
Support access
A dependable helpline available by phone and email whenever assistance is needed.
Quarterly
Preventative care
Service intervals designed to help equipment remain efficient, reliable and safe.
Maintenance
HISSCO INTERNATIONAL provides a standard 5-year warranty on all HS DETECTION equipment, including X-Ray generators and components. Additionally, customers have the option to select a preventative maintenance service, available both during and after the warranty period, through a contractual arrangement.
Typically, preventative maintenance is carried out every three months to ensure that equipment operates at peak performance. Various contract options are available to suit the specific needs of each customer.
FLEXIBLE EQUIPMENT ACCESS
Rental solutions that scale with your screening need
The company offers a wide range of rental options ranging from small to medium sized screening right through to palletised freight and cargo units. All rental agreements come inclusive of the companies “Optimum” Service Level Agreement and are available for daily, monthly or up to five year contracts. The rental options are exclusive to clients operating in South Africa.
For more information about the various rental options the company has to offer, please contact a member of the sales team.
IN-HOUSE TECHNICAL CAPABILITY
Expertise from design through commissioning and repair.
HISSCO INTERNATIONAL employs a dedicated in-house team of design engineers, fabricators and technicians, allowing the majority of work to be completed internally with minimal outsourcing.
Technical personnel bring experience across electrical, avionics and design engineering. This enables the team to deliver complete security solutions, oversee manufacturing and assembly, perform thorough testing, manage installation and commissioning, and complete repairs down to component level.
Design Engineering
Manufacturing & Assembly
Testing & Commissioning
Component-Level Repairs
AD-HOC ARRANGEMENT
Support when you need a focused call-out.
HISSCO INTERNATIONAL also offers an ad-hoc arrangement for customers who require a call-out service without a full service contract.
For customers seeking predictable protection against major component costs, the OPTIMUM plan is strongly recommended, as certain critical components can cost as much as a full year’s all-inclusive service contract.
Preventative service checklist
- ✓ Radiation levels
- ✓ Securing of all connectors
- ✓ Operation and functionality of photosensors and on/off mechanisms
- ✓ Buttons and switches checked for sticking, breakage or malfunction
- ✓ Replacement of missing safety labels
- ✓ Assessment of wear on belts and rollers
- ✓ Inspection of lead curtains and radiation leakage checks
- ✓ Missing or loose hardware
- ✓ Resetting system collimation
- ✓ Voltage and UPS settings / operation
- ✓ Conveyor belt damage, slippage, tension and alignment
- ✓ Complete cleaning of components and hardware
Every visit is documented.
A Service Call Report (SCR) is completed for every visit. It records the call-out time, arrival on site, repair duration, spare parts used or required, the cause of the issue and the corrective action taken. The customer receives a complete copy of the SCR for each unit serviced.
SERVICE LEVEL AGREEMENTS
Three flexible ways to protect your operation.
Service agreements can be tailored to suit each customer globally, from a focused plan to fully comprehensive coverage.
01
THE FLEXI-BUILD
Customers define the services they require based on internal policies, operational priorities and available budgets.
Tailored to your requirements →
02
THE PREMIUM
Includes the benefits of the OPTIMUM arrangement, while spare parts are supplied and charged separately.
Tailored to your requirements →
03
THE OPTIMUM
A fully comprehensive arrangement covering preventative maintenance, spare parts, labour, call-outs and travel expenses.
Tailored to your requirements →
Need a support plan built around your equipment?
Talk to the team about maintenance, rentals, emergency call-outs or a tailored service-level agreement.